Returns & Exchanges

What is your return policy?
Your satisfaction with any purchase from Fitzula's Gift Shop is 100% guaranteed. If for any reason you are not pleased with your purchase, you may return it for a replacement or refund - whichever you prefer.

How To Return A Piece Under the 30 Day Money Back Guarantee*

If you wish to return a piece under the 30 Day Money Back Guarantee:

1. Check your invoice to ensure that you are within 30 days of the Ship Date.
2. Repack the piece in its original packaging and enclose the packing slip.
3. Address the package as follows:
   Fitzula's Gift Shop - Returns Dept
   PO Box 1093
   140 Windermere Ave
   Greenwood Lake, NY 10925
4. The package must be shipped with an insured courier (FedEx, UPS, USPS) and a delivery confirmation or tracking number is needed to confirm delivery. Collect shipments and C.O.D.s will be refused and returned to sender. Fitzula's Gift Shop is not responsible for items damaged or lost in transit.
5. Once we have received the piece back in the original box, with the original paperwork, a refund will be issued within 7 business days for the cost of the product less a 10% restock fee. Credit will be issued to the credit card on which the purchase was made and will only be issued if all of the above criteria was met. Sorry, we do not reimburse shipping charges.

* Please Note:
A) If Fitzula's Gift Shop receives a return that was sent after 30 days of Ship Date, you will receive store credit ONLY. We will not accept returns back for orders sent after 6 months of ship date. Sorry, there are no exceptions.
B) Any candle that has been burned will not be accepted for return.

How do I return a gift?
Merchandise can be returned within 30 days of receipt. Please contact us by phone at (845) 595-1550 or by email at cs@fitzulas.com to get a return authorization code. Repack the piece in its original packaging and enclose the packing slip. Please write the return authorization code on the top of the packing slip. Address the package as follows:

Fitzula's Gift Shop - Returns Dept
PO Box 1093
140 Windermere Ave
Greenwood Lake, NY 10925

If you are exchanging the item, pease include a form of payment for any price difference and shipping. If you do not know the price of the item you are returning, you may search for it on our site by entering the item number from your packing slip in the search field, or call us at (845) 595-1550. If you are not exchanging the item(s), you will receive a credit note for the value of your return, which can be used at any time toward your next purchase. You will receive a full refund including purchase amount and applicable tax. Shipping and handling charges are non-refundable. If you have provided us with your email address, you will be notified via email of your refund once we have received and processed the returned items. We will not inform the gift giver about your return.