Customer ServiceAs a family-owned company, we are happy to answer your questions about any of the product lines we sell. Have a specific piece or set you just can’t find? We’ll be happy to assist you there as well. Your satisfaction is our #1 goal.
Fitzula's Gift Shop has created this privacy statement in order to demonstrate our firm commitment to privacy. Under no circumstances do we share any personal information with third parties. All personal information is kept within Fitzula's Gift Shop for our use in processing your orders. Never at any time have we, nor will we, sell your email or other personal information to a third party. Order Processing Orders placed on our web site are completely secure. We use industry standard Secure Socket Layer software (SSL) to encrypt your personal and credit card information during the order checkout process. You will receive an order acknowledgement from us letting you know that we have received your order. A shipment notification will be emailed to you once we have filled and shipped your order. The shipment notification email will include the UPS tracking number and a link to the UPS site where you can track your shipment. If you have questions about your order send us an e-mail at cs@fitzulas.com or call us at 855-895-1332. Sales Tax As tax laws require us to collect sales tax from customers who reside in states where we have established offices, Fitzula's Gift Shop charges 7% sales tax on any order shipped to a New Jersey address and 8.125% sales tax on any order shipped to a New York address. International Orders Our ability to serve our customers outside of the United States is very limited at this time. Because many of our products may be restricted by customs regulations and shipping requirements, we may not be able to ship our products outside the U.S. Returns Policy Your satisfaction with any purchase from Fitzula's Gift Shop is 100% guaranteed. If for any reason you are not pleased with your purchase, you may return it for a replacement or refund - whichever you prefer. How To Return A Piece Under the 30 Day Money Back Guarantee* If you wish to return a piece under the 30 Day Money Back Guarantee:
* Please Note: A) If Fitzula's Gift Shop receives a return that was sent after 30 days of Ship Date, you will receive store credit ONLY. We will not accept returns back for orders sent after 6 months of ship date. Sorry, there are no exceptions. B) Any candle that has been burned will not be accepted for return. What To Do If I Received An Incorrect Or Damaged Piece Simply notify us of the problem within 14 days of the shipment date either by phone at 855-895-1332 or by e-mail at cs@fitzulas.com. Upon notification we will send you a return shipping label. Once you have received the label re-package the item and bring it to your nearest UPS store. Once we have received the piece back in the original box, we will either ship you a new piece (if in stock) or a refund will be issued within 7 business days for the cost of the product only. Credit will be issued to the credit card on which the purchase was made and will only be issued if all of the above criteria was met. We do not reimburse freight charges. Opt-out Policy Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor. We give users the following options for removing their information from our database to not receive future communications or to no longer receive information about our services.
Questions & Comments Whether you want more information about a specific piece, need suggestions for a gift idea, or have a question about your order, we will be happy to assist you. You may contact us via e-mail, phone, or regular post. We also welcome your comments. Contact Information:
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